Accessibility Statement

This accessibility statement applies to the Support for care leavers website.

This website is run by Department for Education. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • social media sharing buttons may cause accessibility issues with some screen readers
  • some of the content on the helplines page may be confusing to screen reader users

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: customer.experience@service.education.gov.uk

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact: email: customer.experience@service.education.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Department for Education is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the WCAG (Web Content Accessibility Guidelines) version 2.2 AA standard, due to the following non-compliances and/or exemptions.

Non-accessible content

The content is not accessible for the following reasons:

  • social media sharing buttons may cause accessibility issues with some screen readers
  • some of the content on the helplines page may be confusing to screen reader users

What we’re doing to improve accessibility

We are investigating how to resolve the issues caused by the helplines content to make it accessible.

Preparation of this accessibility statement

This statement was prepared on 1st April 2025. It was last reviewed on 2nd April 2025.

This website was last tested on 11th March 2025 against the WCAG 2.2 AA standard.